Play for fun, not to escape problems. We are here to make sure you always stay in control.
At ritz99, we believe that online gaming should be a source of fun and entertainment — not stress. As a platform trusted by hundreds of thousands of users across Malaysia, we take this responsibility seriously. Our responsible gaming policy is more than words on paper; it is at the core of how we operate.
We understand that every user comes from a different background and circumstance. Some play simply to unwind after a long day, some enjoy the challenge of strategy games, and others may need a little help maintaining balance. Whatever your situation, ritz99 is always here with the tools, guidance, and support you need.
Ritz99 uses behavioral monitoring technology that automatically detects suspicious patterns. This system allows us to proactively reach out to users who may need support, even before they ask for it.
This page explains all the self-control tools available, the warning signs to watch out for, and concrete steps you can take to keep your gaming experience positive and balanced.
Ritz99 provides a range of self-control features that you can activate directly from your account settings at any time.
Set a daily, weekly, or monthly deposit limit for your account. Once the limit is set, our system will automatically block any deposit exceeding that amount — no exceptions.
Set how many hours per day you want to play. Once the time limit is reached, your session will be ended automatically. You can also set pop-up reminders every 30 or 60 minutes during play.
Need a break from gaming? Activate the temporary break mode for 24 hours, 3 days, 7 days, or 30 days. During this period, your account will be blocked from all wagering activity.
If you feel the need to stop for an extended period, the self-exclusion option allows you to block your account for 6 months to 5 years. This process cannot be reversed until the period expires.
Set the maximum amount you are willing to lose within a given period. Once your loss limit is reached, the system automatically prevents you from placing additional bets for the time being.
Review your full history of wagering activity, deposits, and withdrawals at any time through your account dashboard. This transparency helps you better understand your playing habits.
Go to "Account Settings" in the top right corner of your dashboard after logging in.
Click on the "Responsible Gaming" tab in the settings menu to view all available control options.
Choose the type of limit you want — deposit, time, loss, or break — and enter a value that works for you.
The limits you set will take effect immediately. You will receive a confirmation email as your personal record.
Problem gambling can happen to anyone, regardless of background or experience. Recognise these early warning signs so you can take action before things become more serious:
| Warning Signs | Example Scenarios | Attention Level |
|---|---|---|
| Playing to chase losses | Continuing to bet after a big loss in hopes of "breaking even" | High |
| Neglecting daily responsibilities | Neglecting work, family, or appointments due to excessive gaming | High |
| Playing with essential funds | Using rent, bill, or grocery money to gamble | High |
| Feeling restless or anxious when not playing | Feeling restless or irritable when unable to access the platform | Medium |
| Hiding gaming habits | Lying to a partner or family about time and money spent | Medium |
| Playing longer than planned | Intending to play for an hour but ending up playing four to five hours | Low |
Ritz99 applies a rigorous KYC process to ensure all users are aged 18 and above. We have zero tolerance for any attempt to circumvent this age restriction.
We do not target advertisements at individuals who have opted for self-exclusion or who show signs of problem gambling. All our promotional materials comply with ethical advertising guidelines.
The ritz99 support team is available to assist you 24 hours a day, 7 days a week. If you need help related to responsible gaming, contact us and we will respond promptly and with empathy.
All conversations regarding your gaming concerns are completely confidential. We will not disclose this information to any third party without your explicit consent.
Here are some simple guidelines we recommend to all ritz99 users to ensure a healthy and enjoyable gaming experience:
Enjoy safe, fair, and fun gaming with the ritz99 community. Register today and make use of all our self-control tools from day one.