Our commitment to protecting your data and personal information at all times.
Welcome to the ritz99 Privacy Policy page. At ritz99, we take every aspect of your data protection seriously. As a trusted online gaming platform in Malaysia, we are fully committed to ensuring that all information you share with us is stored securely and used responsibly.
This privacy policy clearly explains the types of information we collect, how we use it, who can access it, and your rights as a user of the Ritz99 platform. We encourage you to read this document carefully so you fully understand how your data is managed.
By registering or continuing to use the Ritz99 platform, you agree to the terms outlined in this privacy policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.
Ritz99 invests in the latest security technology to ensure your information is always protected.
All data transmitted between your device and ritz99 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Ritz99 never sells, rents, or shares your personal information with third parties for marketing purposes without your explicit consent.
Our KYC process ensures that only verified users can access their accounts. All submitted documents are stored in a secure environment and are inaccessible to unauthorised parties.
Your data is stored in an integrated server infrastructure equipped with multi-layer firewalls, 24/7 monitoring, and automatic backup systems for service continuity.
Only staff with specific authorisation may access user data, and every access is automatically logged for transparent internal audit purposes.
You have the right to request access, correction, or deletion of your personal data at any time. Such requests will be processed within 14 working days.
When you register at Ritz99 or use our services, we may collect the following information:
We also record technical data that helps us improve the user experience:
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Registration Information | Account verification & KYC | Throughout active account period |
| Transaction History | Financial records & audits | 7 years (legal requirement) |
| Activity Log | Security & Fraud Detection | 12 months |
| Cookie Data | User experience & login sessions | 30 days |
| Support Communications | Complaint resolution & service records | 24 months |
Ritz99 uses collected information solely for legitimate and responsible purposes, including:
Processing registration, login, identity verification, and account settings management.
Securely and accurately processing deposits, withdrawals, bonuses, and other financial transactions.
Detecting and preventing fraudulent activity, multi-account usage, and other security threats.
Sending you important notices related to your account, promotions, and platform updates.
Ritz99 does not share your personal information with any third party except in the following circumstances:
In all cases above, we ensure that the third parties involved comply with data protection standards equal to or higher than those we practise.
Ritz99 uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use three main types of cookies:
You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain features of the Ritz99 platform.
As a registered ritz99 user, you have the following rights regarding your personal data:
Our platform is built on a foundation of trust and security. Register now and enjoy a safe, transparent, and exciting gaming experience.